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January 22, 2014

Network Solutions Customer? Check Your Email! [Updated]

Category: Webmasters/Web Design — Answers 2000 @ 12:08 pm

Disclosure: Our company is a Domain.com/Dotster affiliate. We also are a Dotster customer and have been for some years. We may earn a commission if you buy a domain name or other/product service from them after following a link from this website

Note: See the Important Update at the bottom of this story

Do you use Network Solutions as a domain registrar? Perhaps you used them in the past, have subsequently switched to another registrar, but still have a couple of domains with Network Solutions? You might want to check your email inbox carefully if you any domains with Network Solutions.

Network Solutions have recently introduced a new program, called “WebLock” which helps protect high-value and premium domain names from unauthorized transfers or modifications. I have to say that is a very good idea - many domain name owners need protection for their premium names, and some will want top of the line security, which is what “WebLock” claims to offer.

However, according to Brent Simmons you might get automatically enrolled in this program - which may not be what you want - especially when you find out the cost - $1,850 for the first year - and $1,350 for each subsequent year!

According to Mr Simmons, Network Solutions sent him email, saying that he had been enrolled, but you could opt-out if he wanted to. He’s chosen to opt-in, and actually move his domains to another registrar. But one has to wander what would have had happened had he missed the email, or had the email gone into his spam folder - I presume that he would have been billed, and only found out a month later when the credit card statement came?

My personal view on this (assuming Simmons’ summary is correct) is that I applaud Network Solutions for offering their customers a high-level security option - but I strongly believe that they should be asking customers to opt-in, not to opt-out, especially given the relatively high price of this option! Auto-enrolling customers into high-priced services to me feels like some inappropriate behavior - and really I would expect better from an established company like Network Solutions.

And the moral of the story: If you have any domains with Network Solutions, check your email carefully! Alternatively you might want to consider switching to another domain registrar - we currently use Dotster.com for most of our domain names.

Important Update:

Web.com, the parent of Network Solutions, have just provided an interview by their CEO, Jason Teichman, to DomainNameWire.com. In the interview, Teichman says that the WebLock program will be opt-in, not opt-out - nobody will be charged unless they agree to add it - and that the wording of the announcement email could have been better.

All I can say then is: Three cheers to Web.com/Network Solutions for acting the right way, and offering what looks like a worthwhile new service (for those who need it).


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